Patient Information Booklet

During the registration interview, you will need to give your insurance information as well as facts about yourself, such as your address and date of birth. Providing the correct insurance information will help your bills get processed quickly and accurately. Deposits are required for all scheduled outpatient surgeries and inpatient admissions.

The Patient Business Services Department will file your claims when you provide your insurance information. In most cases, a bill is sent to all insurance companies on record within 7 to 10 days from the date of the outpatient treatment or discharge from an inpatient stay. Upon your request, we will provide you an itemized bill in a timely manner. You will know your insurance has paid when you received a statement from Delhi Hospital that shows a balance due by you. You will receive statements with pending balance until your insurance has made payment. Your insurance carrier will also send you an explanation of benefits when they pay your bill. If you have not received notice of insurance payment from the hospital or your insurance company within 45 days of discharge or visit, please contact your insurance carrier to help expedite payment. You are responsible for payment of all balances due on your account WITHIN NINETY (90) DAYS of your discharge date or the date of outpatient service, regardless of whether or not your insurance has paid. Other payment options that are available are:

  • CASH, CHECK OR MONEY ORDER
  • VISA
  • MASTERCARD
  • DISCOVER CARD
  • AMERICAN EXPRESS
  • INTEREST-FREE PAYMENT PLANS
  • PATIENT FINANCIAL ASSISTANCE PROGRAM
  • ASSISTANCE WITH APPLICATION FOR GOVERNMENT ASSISTANCE (For example, Medicaid)

You can also contact a Patient Business Services Representative at 1-318-878-6377 or 318-878-6259 to discuss financing options and programs.

Most managed care insurance companies, health maintenance organizations (HMOs) require prior authorization for certain procedures. It is your responsibility to be familiar with your insurance coverage. You should know whether or not your insurance company requires a prior authorization. Examples include CAT scans, MRIs, elective surgical procedures, and inpatient admissions. This list is not all-inclusive. You will need to contact your insurance company to see what services requires prior authorization.

Delhi Hospital has financial assistance programs to help low-income, uninsured patients pay hospital bills. These programs are called Patient Financial Assistance Program and Script Assist. 

Patient Financial Assistance Program is designed to assist patients who have no health insurance, who have applied for but are deemed ineligible for governmental assistance (for example, Medicare or Medicaid), who demonstrate financial need and supply Delhi Hospital with pertinent information about household finances. This assistance program is based on the federal poverty guidelines.

Script Assist Program is designed to help qualifying patients with their rising prescription medication costs. These patients may be eligible for Script Assist and discounts offered by pharmaceutical companies. To qualify for this program you must meet at least one of the following requirements: No prescription coverage, little or no income, have documented financial hardship. All patients must have a physician’s referral to enroll in this program.

Prompt Pay Discounts are offered to uninsured individuals who do not meet the criteria for charity care. We offer a prompt-pay discount if your account is paid within 30 days of your bill date. 

To see if you qualify for these programs please call our program director at 1-318-878-6218.

Some patients must pay a deposit when they register for services. The amount of this deposit depends on:

      The type of insurance or other medical coverage you carry

      The type of medical services you need

If the deposit you make turns out to be more than your final bill, we will send you a refund check after your insurance company has settled its portion of the claim. A refund will not be given if you owe other bills at the hospital or clinic. If we owe you a refund and no insurance coverage is involved, you will receive the refund as soon as your account charges are complete.

Consulting doctors read and interpret laboratory results, x-rays, and other tests requested by your doctor. A separate bill will be sent to you by each doctor who was consulted. You may not have seen each of these doctors, but any doctor who helped interpret your test results will send you a bill.

The following are hospital contracted physicians who provide services at Richland Parish Hospital. You may receive separate billings from the following. You will need to check with your health plan to see if these providers are contracted with your health plan.

Pathologists:

  • John Emmette Maxwell, III. M.D. Group Name: Bayou Pathology
  • Lee Roberts Pankey, M.D. 109 Circle Drive, West Monroe, La.
  • LJohn Mills Armstrong, III. M.D 71291-5303

Radiologists: 

  • Craig P. Folse, M.D. Group Name: Brown-Folse Radiology
  • LEdward Lansing Brown, M.D. 324 Dulles Drive, Lafayette, La.
  • LStover Lester Smith, II. M.D. 70506
  • LWilliam George Armington, M.D.
  • LShannon Edmonds Ardoin, M.D.
  • LReynaldo Yatco, M.D.
  • LDaniel G. Fontanez, M.D.
  • LHerbert Henry, M.D.
  • LRobert Edwards, M.D.

Delhi Hospital as a Medicare provider participates in the Emergency Medical Treatment and Active Labor Act (EMTALA). Under this act, a hospital must provide certain services. If you have a medical emergency or are in labor, you have the right to receive

  • An appropriate medical screening examination
  • Necessary stabilizing treatment
  • Appropriate transfer to another facility

You are entitled to these services even if you cannot pay, do not have medical insurance, and are not entitled to Medicare or Medicaid.

  • Make sure you have your current insurance cards with you at all times.
  • Know your insurance benefits. It is your responsibility to know your insurance company’s requirements and procedures.
  • Make sure your doctor and Delhi Hospital are listed as participating providers in your plan’s provider book.
  • If your insurance company requires prior authorization, let your doctor’s staff know so prior authorization can be obtained.
  • If your insurance company requires a copay or out-of-pocket expense, payment will be expected at time of service.
  • If you need financial aid and can’t pay a portion or any of your bill, please apply to Delhi Hospital’s Patient Assistance Program.